Verizon Customer Service: Viral Video of the Day (February 5th)
Today, the FAIL Blog website posted a humorous recording between a Verizon customer and a customer service representatives over a billing issue. As of the the time of this writing (only 8:39 PM of the day of the post), there are over 1,000 comments on the FAIL Blog post, 469k views of the video on YouTube and over 3,900 mentions on other blogs and other websites. And oh, if you type “verizon customer service” on Google, the top 10 search results have two webpages pointing to the video.
The Video is Actually Over Two Years Old
The viral video on Verizon’s customer service has been spreading on the Internet, but rarely is it mentioned when this recording occurred. Indeed, if you see multiple blogs citing this Verizon video you would think the customer service recording was very recent.
George Vaccaro, the man on the Verizon customer service call, actually recorded the call in December 2006!
Lesson for PR, Customer Service and Community Managers: Not only does bad news spread fast, it can have a second or third life spreading around the Internet.